Simple terms, fairly kept.

You can order by adding products on our website and sending your order on WhatsApp, or by messaging us directly. An order is confirmed once we reply on WhatsApp with the total, delivery charges and expected delivery date.

Prices shown on the website are in Pakistani rupees (PKR). Where a product says "Price on WhatsApp", we confirm the price before you pay. If a price changes, we tell you before confirming your order.

Products marked "Coming soon" are not yet available. Tapping "Notify me" doesn't place an order.

• Fresh eggs, chicken, mutton, beef, butter and cheese: Islamabad and Rawalpindi only. Eggs arrive within 24 hours of being laid, on your area's delivery day. Meat and chicken are prepared to order and usually delivered the next day.
• Pantry products in Islamabad and Rawalpindi (ghee, honey, atta, dry fruits, achaar, oils, wellness): usually 1–2 working days.
• Pantry products to the rest of Pakistan (Lahore, Karachi, Faisalabad, Multan, Peshawar and other cities): sent by courier, usually 2–5 working days. Remote areas can take up to 7 working days.

Delivery charges: Rs 150 in Islamabad and Rawalpindi, free on egg orders of 2 dozen or more. Courier charges for other cities depend on weight and city, and we tell you the exact amount before you confirm.

Please make sure someone is available to receive fresh items. If a delivery can't be completed because nobody is available or the address is incorrect, we'll arrange a new time; extra delivery charges may apply.

Delivery times are estimates. Weather, public holidays and courier delays can occasionally affect them; we'll keep you updated on WhatsApp.

• Cash on delivery (COD): available in Islamabad and Rawalpindi, and on courier orders across Pakistan.
• Bank transfer: to the account we share on WhatsApp. Please send a screenshot of the transfer.
• Easypaisa and JazzCash.

For large, bulk or custom orders (for example meat cut to order, or orders above Rs 15,000), we may ask for full or part payment in advance.

We will only ever share payment details through our official WhatsApp number. Never pay into an account sent to you from any other number.

• Fresh items (eggs, chicken, meat, butter, cheese): if anything is broken, spoiled or not as described, tell us within 24 hours of delivery with a photo. We'll replace it or refund you.
• Pantry and wellness products: if an item arrives damaged, leaking, wrong or past its best, tell us within 48 hours of delivery with a photo or video. We'll replace it or refund you, including delivery.
• Change of mind: unopened, sealed pantry products can be returned within 7 days of delivery. Return delivery is paid by the customer, and we refund the product price once it reaches us in its original condition.
• For hygiene and safety, opened food, oils and wellness products can't be returned unless they were faulty.

Refunds are made by bank transfer, Easypaisa or JazzCash within 5–7 working days of approval. Cash on delivery orders are refunded the same way.

You can cancel an order free of charge any time before it is dispatched. Meat cut to order can't be cancelled once preparation has started.

Weekly and fortnightly egg subscriptions can be paused, changed or cancelled at any time. Just message us at least one day before your delivery day.

Many of our products are natural and made in small batches, so colour, texture and taste can vary slightly from batch to batch. Pack weights are within normal tolerances.

Information on benefits and traditional uses is general information, not medical advice. If you are pregnant, breastfeeding, taking medication or have a health condition, please speak to your doctor before using wellness products such as shilajit, kalonji oil or moringa.

Products marked "External use only" (such as castor oil, apricot kernel oil and multani mitti) must not be eaten. Patch-test skin products first. Keep all products out of reach of children, and never give honey to babies under 1 year.

Please check ingredients if you have an allergy. Nuts are handled in our packing area.

Farm visits are open on Saturdays and Sundays by appointment on WhatsApp. Children must be supervised at all times, and visitors must follow our team's directions around the animals.

We use your name, phone number and address only to confirm, deliver and support your orders. We never sell or share your details, except with the courier who delivers your order.

Our website uses Google Analytics to understand which pages are useful. Your order basket is saved only in your own browser.

We may update these terms from time to time. The version on this page applies to orders placed after it was updated. These terms are governed by the laws of Pakistan.

Questions or problems with an order? Message us on WhatsApp and we'll make it right.